Policies

  • Refund Policy:  Colchester Parks & Recreation stands behind all of our community offerings.  All programs, events and activities are self-funded and must cover all costs associated with the activity.  With that in mind, we will gladly help all participants with any registration or refund requests to the best of our ability. 
    • Program or activity refunds: Refund requests must be made in writing.  Refunds will be given if requested at least two weeks prior to the start of the program.  Any request made within two weeks of the start of the program will be issued as a credit to the participants' account for future use.  Once the program has started, no refunds or credits will be issued unless the program is cancelled by Colchester Recreation.  Certain programs and bus trips may have a different refund policy based on the contract.  Participants with extenuating circumstances may request a review of their case by providing written documentation of their situation to the Recreation Director.  A $15 cancellation fee will be charged for all refunds and credits requested by a participant.
    • Reservation/Rental refunds: No refunds will be issued for reservation or rental fees paid to secure any date at a field, park or pavilion.
    • Cancellation Policy: Programs may be cancelled if the minimum number of registrations are not met.  In the case of inclement weather, please call the Recreation Office at (860) 873-5058, or check the website.  Emails are often sent to registered participants of each program to notify them of program cancellations.
  • Insurance Information: We are unable to assume responsibility for injuries/accidents occurring at programs or on park facilities. Such insurance would make programs and user fees prohibitive.
  • Low Enrollment Procedure: The Early Bird Gets the Worm! Don’t let a great program get cancelled due to low enrollment! Register Early!
  • Photo Permission: Participants permit the taking of photographs and videos of themselves and their children during activities for publication and use for promotional purposes unless otherwise stated.
  • Inclusion Policy: Colchester Parks and Recreation recognizes that every person is unique and brings with them a wide range of skills and abilities.  We continually strive to provide challenging experiences so that all can achieve their full potential.  As such we encourage and support individuals with disabilities to fully participate in all programs offered by our department.  Please let us know how we can accommodate you.  **The Town of Colchester abides by all guidelines of the 1990 Americans with Disabilities Act (ADA).
  • Program Changes: Every effort has been made to ensure the accuracy of the information presented in this program guide. However, all courses, instructors, locations and fees described are subject to change without notice.
  • Inability to Pay: If a hardship exists, the applicant may be granted a reduced or waived fee. Forms are available upon request. Confidential written applications may be made to the Parks and Recreation Director, Tiffany Quinn.
  • Non-Resident Policy: There is a $20 non-resident fee for all Parks & Recreation programs and activities. This policy excludes bus trips.
  • Waiting List: All registrations are accepted on a “first come, first served basis”, unless otherwise noted. Enrollment cannot be guaranteed. If your desired class is filled, you will be notified and placed on a waiting list. We will make every effort to accommodate those on the waiting list by adding classes if possible.
  • Return Check Fee: All check(s) returned for non-sufficent funds (NSF) will be charges an additional $25 fee.
  • Concussion Training, Signs and Symptoms: Per CT Statute, we must inform you of the signs and symptoms of a concussion.  Please click this link for free coaches and parent training: https://www.cdc.gov/headsup/youthsports/training/index.html

Per Connecticut General Statute 19a-77 we are required to disclose that our programs are not licensed by the State Office of Early Childhood