Senior Transportation

In-Town Transportation Services

  • Transportation services are available to residents of the Town of Colchester who are aged 60 or over, or residents of the Town of Colchester who are aged 18 with a disability.
  • All passengers must be registered as members, with current emergency contact information on file.
  • Passengers must be able to safely enter and exit the vehicle independently or provide someone who can manage their individualized needs to ride the bus with them. Passengers who feel they cannot safely climb the stairs may utilize the wheelchair lift to safely board the Section 5310 bus, with assistance from the bus driver.
  • Passengers in need of wheelchair transportation will be accommodated. In such cases, the bus driver will assist the passenger with the wheelchair lift and secure the wheelchair in the bus.  Passengers who are not able to independently ride the bus may ride with a caregiver/aide who can manage their individual needs.
  • All transportation services are curb-to-curb.  Bus drivers are not permitted to provide hands-on assistance or bring passengers into their homes, stores, appointments, etc.
  • Service animals are allowed within the facility and aboard Section 5310 buses/vehicles in compliance with ADA guidelines.
  • Passengers in need of oxygen are permitted to travel on Section 5310 senior/disable transportation with their respirator, portable oxygen tanks, or any other equipment necessary for their health and safety.
  • Our Senior Transportation Services provide rides for the following essential services: to/from the Colchester Senior Center, medical appointments in town, necessary errands including grocery, pharmacy, banking and beauty/barber appointments.

Out-of-Town Medical Transportation Services

  • Every year, the Department of Senior Services applies for grant funding to allow for transportation for medical appointments outside of Colchester, up to a 40 mile radius.
  • We can accomodate appointments in the following towns/cities: Hebron, Marlborough, Lebanon, Salem, Norwich, Manchester (Manchester Hospital), Glastonbury, Middletown (Middlesex Hospital), Hartford (St. Francis and Hartford Hospitals), West Hartford, East Hartford, Portland, Rocky Hill, Wethersfield, Newington (VA Hospital) and Farmington (UCONN Medical Center).
  • The VA Hospital in West Haven and Yale New Haven Hospital are too far outside our range to provide transportation.  For additional transportation resources, please contact the Colchester Senior Center at 860-537-3911.

Notifying the Public of Rights Under Title VI

Town of Colchester

  • The Town of Colchester operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Town of Colchester.
  • For more information on the Town of Colchester’s civil rights program, and the procedures to file a complaint, contact (860) 537-7220 or TRS at 711; email the First Selectmen or visit our administrative office at 127 Norwich Avenue, Colchester, CT 06415.  For more information, visit the town of Colchester website
  • A complainant may file a complaint directly with the Connecticut Department of Transportation by filing a complaint with the Office of Contract Compliance, Attention: Title VI Coordinator, 2800 Berlin Turnpike, Newington, CT 06111
  • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
  • If information is needed in another language, contact 860-537-7220.

Title VI Complaint Form
Title VI Complaint Procedure