What is your refund policy?

Colchester Recreation Refund Policy

Colchester Recreation stands behind all of our community offerings.  All programs, events and activities are self-funded and must cover all costs associated with the activity.  With that in mind, we will gladly help all participants with any registration or refund requests to the best of our ability. 

Program or activity refunds: Refund requests must be made in writing.  Refunds will be given if requested at least two weeks prior to the start of the program.  Any request made within two weeks of the start of the program will be issued as a credit to the participants' account for future use.  Once the program has started, no refunds or credits will be issued unless the program is cancelled by Colchester Recreation.  Certain programs and bus trips may have a different refund policy based on the contract.  Participants with extenuating circumstances may request a review of their case by providing written documentation of their situation to the Recreation Director.  A $15 cancellation fee will be charged for all refunds and credits requested by a participant.

Reservation/Rental refunds: No refunds will be issued for reservation or rental fees paid to secure any date at a field, park or pavilion.

Cancellation Policy:  Programs may be cancelled if the minimum number of registrations are not met.  In the case of inclement weather, please call the Recreation Office at (860) 537-7297 or check the website.  Emails are often sent to registered participants of each program to notify them of program cancellations.